Zeacom Simplifies Multichannel Interaction Management

For years building a call center was technically challenging as it typically involved integrating proprietary products from multiple vendors. Although more vendors now offer integrated solutions, even these can difficult to administer and use because of variable user interfaces and gaps in the integration. In this report from Ventana Research, Richard Snow describes how 365iT’s strategic technology partner Zeacom can significantly enhance and simplify your contact centre.
http://www.ventanaresearch.com/blog/commentblog.aspx?id=2236