For years building a call center was technically challenging as it typically involved integrating proprietary products from multiple vendors. Although more vendors now offer integrated solutions, even these can difficult to administer and use because of variable user interfaces and gaps in the integration. In this report from Ventana Research, Richard Snow describes how 365iT’s strategic technology partner Zeacom can significantly enhance and simplify your contact centre.
- The future of business and customer collaboration
- Unified Computing: A Clear Favourite
- Easing the growing pains of business
- Better IT vision
- Just the beginning
- Pass, Pass, Pass
- Is your telephony limiting your businesses success?
- A data visibility and reporting tool
- CUCM Version 8.x Phone Units and DLUs comes to an end
- Total peace of mind